Privacy Policy
Quiet Botanica is committed to protecting the privacy and personal information of our customers in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This policy describes how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We may collect: name and contact information (email address, shipping address, phone number); payment information (processed securely through Stripe — we do not store card details); order history and product preferences; newsletter subscription preferences; website usage data (cookies, analytics).
2. How We Use Your Information
We use your information to process and fulfill your orders; to communicate with you about your purchases; to send marketing communications (with your consent); to improve our website and products; and to comply with legal requirements.
3. Consent
By providing us with your personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time by contacting us at hello@quietbotanica.com.
4. Disclosure of Information
We do not sell, rent, or trade your personal information. We may share it with trusted third-party service providers: Stripe (payment processing), shipping carriers (order fulfillment), and analytics providers (website performance).
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. All payment transactions are encrypted and processed through Stripe's PCI-compliant platform.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
7. Your Rights
Under PIPEDA, you have the right to: access the personal information we hold about you; request correction of inaccurate information; withdraw consent; and file a complaint with the Office of the Privacy Commissioner of Canada.
8. Cookies
Our website uses cookies to enhance your browsing experience and collect usage analytics. You may adjust your browser settings to refuse cookies, though some features may not function properly without them.
9. Contact Us
If you have questions about this privacy policy, please contact us at: Quiet Botanica, Email: hello@quietbotanica.com